For each new (or potentially new) customer, licensees should:

(a) Give transparent and factual information on the key features and benefits of the credit facility the customer is interested in;
(b) Advise customers on the various delivery channels of products (e.g. through the internet, over the phone, in different branches, etc.) and tell customers how they can find out more about such products; and
(c) Prior to granting the credit facility, the licensee will inform the customer of applicable details and the criteria for provision of a credit facility.
January 2014