CRA-4.1.1
In the course of undertaking
(a) Ensure that the regulated activities are undertaken in a fair, orderly and transparent manner;
(b) Manage any risks associated with its business and operations prudently;
(c) Not act contrary to the interests of its clients and its investors;
(d) Maintain proper arrangements to enforce compliance with the CBB Law, Rules and Regulations and develop, implement and adhere to a “crypto-asset compliance policy”, tailored to meet specific crypto-asset services requirements. The crypto asset compliance policy must reflect a clear comprehension and understanding of compliance responsibilities with respect to crypto-assets ;
(e) Act with due skill, care and diligence in all dealings with clients ;
(f) Identify clients ' specific requirements in relation to the services about which they are enquiring;
(g) Provide sufficient information to enable clients to make informed decisions when purchasing services offered to them;
(h) Provide sufficient and timely documentation to clients to confirm that their transaction arrangements are in place and provide all necessary information about their rights and responsibilities;
(i) Maintain fair treatment of clients through the lifetime of the client relationships, and ensure that clients are kept informed of important events and are not mislead;
(j) Ensure complaints from clients are dealt with fairly and promptly;
(k) Take appropriate measures to safeguard any money and crypto-assets handled on behalf of clients and maintain confidentiality of client information;
(l) Use or arrange to use a well-designed Business Continuity Plan and Disaster Recovery Plan;
(m) Ensure that all its employees or representatives are provided with the required education, qualifications and experience and they fully understand the Rules and regulations of the CBB;
(n) Ensure that there are sufficient and appropriate records, books and systems in place to record all transactions and maintain an audit trail;
(o) Have an operating manual and internal policies;
(p) Provide to the CBB, for its review and comment, the draft agenda at least 5 business days prior to, the shareholders' meetings (i.e. ordinary and extraordinary general assembly);
(q) Ensure that any agenda items to be discussed or presented during the course of meetings which requires the CBB's prior approval, have received the necessary approval, prior to the meeting taking place;
(r) Invite a representative of the CBB to attend any shareholders' meeting that will take place. The invitation must be provided to the CBB at least 5 business days prior to the meeting taking place; and
(s) Within one month of any shareholders' meetings referred to in Paragraph CRA-4.1.1(p), provide to the CBB a copy of the minutes of the meeting.
(t) [This Subparagraph was deleted in April 2023].
Amended: April 2023
Amended: January 2020
Added: April 2019
Amended: January 2020
Added: April 2019