OM-A.2.2

Past version: Effective from 01 Jul 2022 to 30 Jun 2023
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The most recent changes made to this Module are detailed in the table below:

Summary of Changes

Module Ref. Change Date Description of Changes
OM-2.9 07/2016 Added new Section dealing with outsourcing of functions containing customer information.
OM-4.9 10/2016 Added new Section on Cyber Security Risk Management
OM-5.3 10/2016 Added new Section on Cyber Security Measures
OM-2.9.2 01/2017 Amended Paragraph on customer information
OM-5.1.19 & OM-5.1.19A 01/2017 Added Paragraphs on PCI-DSS certification.
OM-5.1.20 04/2017 Added a Paragraph on Geolocation Limitation
OM-5.1.20A 07/2017 Added new paragraph on Prohibition of Double Swiping.
OM-5.1.20B 07/2017 Added new paragraph on Prohibition of Double Swiping.
OM-5.1.20C 07/2017 Added new paragraph on Prohibition of Double Swiping.
OM-5.1.20D 07/2017 Added new paragraph on Prohibition of Double Swiping.
OM-5.1.20E 07/2017 Added new paragraph on Prohibition of Double Swiping.
OM-2.1.2 10/2017 Amended Paragraph on outsourcing, to allow the utilization of cloud services and customer call centres.
OM-2.1.4 10/2017 Added a new Paragraph on outsourcing.
OM-2.1.5 10/2017 Added a new Paragraph on outsourcing.
OM-2.3.1 10/2017 Amended Paragraph.
OM-2.3.6 10/2017 Amended Paragraph.
OM-2.3.7 10/2017 Amended Paragraph.
OM-2.4.2 10/2017 Amended Paragraph.
OM-2.4.3 10/2017 Deleted Paragraph.
OM-2.4.5 10/2017 Amended Paragraph.
OM-2.5.1(a) 10/2017 Amended sub-sub-paragraph no. (5).
OM-2.5.1(c) 10/2017 Amended sub-sub-paragraphs no. (2) and (3).
OM-2.5.1(e) 10/2017 Amended sub-sub-paragraph no. (3).
OM-2.8.3 10/2017 Amended Paragraph.
OM-2.9.1 10/2017 Amended Paragraph.
OM-2.9.4(b) 10/2017 Amended sub-paragraph.
OM-2.9.4(c) 10/2017 Amended sub-paragraph.
OM-2.9.4(d) 10/2017 Deleted sub-paragraph.
OM-2.9.5 10/2017 Deleted paragraph.
OM-2.9.6 10/2017 Added a new paragraph for security measures related to cloud services.
OM-5.1.20AA 04/2018 Added a new Paragraph on card (EMV) compliance.
OM-5.1.20BB 04/2018 Added a new Paragraph on provision of cash withdrawal and payment services through various channels.
OM-2.9.2 07/2018 Amended Paragraph to include call centres.
OM-2.9.2A 07/2018 Added new Paragraph on customer notification.
OM-5.1.21 & OM-5.1.22 10/2019 Added new Paragraphs on Contactless Payment Transactions.
OM-5.1.20AAA 07/2020 Added a new Paragraph on contactless payment.
OM-2.9.4 01/2021 Deleted sub-paragraph (a).
OM-3.1.7 01/2021 Added a new Paragraph on electronic fraud.
OM-3.1.8 01/2021 Added a new Paragraph on electronic fraud awareness.
OM-1.5.7(g) 04/2022 Amended Subparagraph on vacation policy.
OM-2 07/2022 Replaced Chapter OM-2 with new Outsourcing Requirements.