‹ BC-2.11.3 BC-2.11.5 › BC-2.11.4 Past version: Effective from 01 Jul 2007 to 30 Sep 2011 To view other versions open the versions tab on the right Licensees must maintain adequate records and performance, reporting all complaints to such standards as required by the CBB for supervision purposes. Amended: January 2007 ‹ BC-2.11.3 BC-2.11.5 ›