SIO-9.6.48
Critical incidents are defined as incidents that trigger the BCP and the crisis management plan. Critical systems and services are those whose failure can have material impact on any of the following elements:
(a) Financial situation;
(b) Reputation;
(c) Regulatory, legal and contractual obligations;
(d) Operational aspects; and
(e) Delivery of key products and services.
Added: July 2025