SIO-6.5.2
Stablecoin issuers must ensure that all legitimate redemption requests are processed at par value and completed:
(a) within five business days; or
(b) if the trading and/or settlement of the reserve assets are subject to significant disruption events beyond the control of the licensee, within one business day of the trading and/or settlement of reserve assets no longer being significantly impacted by such disruption events.
Redemption requests will be considered as processed when the stablecoin issuer completes the fund transfer process at their end and does not include the time it takes for the funds to reach the client account.
Added: July 2025