Dealing with clients and other stakeholders
(a) Ensure that the regulated activities are undertaken in a fair, orderly and transparent manner;
(b) Stablecoin issuers must act honestly, fairly and professionally and communicate with their clients and prospective clients in a fair, clear and not misleading manner; and
(c) Act with due skill, care and diligence in all dealings with clients;
(d) Provide sufficient information to enable clients to make informed decisions when availing services offered to them;
(e) Provide sufficient and timely documentation to clients to confirm that their transaction arrangements are in place and provide all necessary information about their rights and responsibilities;
(f) Maintain fair treatment of clients through the lifetime of the client relationships, and ensure that clients are kept informed of important events and are not misled;
(g) Ensure complaints from clients are dealt with fairly and promptly;
(h) Not act contrary to the interests of its clients;
(i) Stablecoin issuers must act in the best interests of their clients and treat them equally;
(j) Take appropriate measures to safeguard any money and approved stablecoin handled on behalf of clients and maintain confidentiality of client information;
Added: July 2025