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CRA-4.6.5

Licensees, at a minimum, must make the following information available on its website:

(a) The services being offered;
(b) Its trading and operational rules as well as admission and removal rules and criteria;
(c) Its admission and trading fees and charges, including illustrative examples of how the fees and charges are calculated, for ease of understanding by clients;
(d) The relevant material information for each crypto-asset, including providing clients with access to up-to-date whitepaper or information, and providing clients with material information as soon as reasonably practicable to enable clients to appraise the position of their investments (for example, any major events in relation to a crypto-asset or any other material information);
(e) The rights and obligations of the licensee and the client;
(f) Arrangements for dealing with settlement failures in respect of transactions executed on its platform;
(g) Detailed documentation of market models, order types as well as deposit and withdrawal processes for fiat currencies and crypto-assets;
(h) Where applicable, client’s liability for unauthorised crypto asset transactions;
(i) Client’s right to stop transfer of a preauthorised crypto-asset and the procedure for initiating such a stop-transfer order;
(j) Circumstances under which the licensee may disclose the client’s confidential information to third parties, including regulators;
(k) Client’s right to prior notice of any change in the licensee’s rules, policies and terms and conditions;
(l) Dispute resolution mechanisms, including complaints procedures; and
(m) System upgrades and maintenance procedures and schedules.

Licensees must, as soon as practicable thereafter, publish any revisions or updates on its website and circulate them to the users of its platforms, identifying the amendments which have been made and providing an explanation for making them.

Added: April 2023