(a) Representatives of the CBB may make onsite visits at the premises of the licensee. These visits may be made on a regular basis, or on a sample basis, for special purposes such as theme visits (looking at a particular issue across a range of licensees), or when the CBB has a particular reason for visiting a licensee;

(b) Appointees of the CBB may also make onsite visits at the premises of the licensee. Appointees of the CBB may include persons who are not CBB staff, but who have been appointed to undertake particular monitoring activities for the CBB, such as in the case of Appointed Experts (refer to Section CRA-11.5).

(c) The CBB may request the licensee to attend meetings at the CBB's premises or elsewhere;

(d) The CBB may seek information or request documents by telephone, at meetings or in writing, including electronic communication;

(e) The CBB may require licensees to submit various documents or notifications, as per Chapter CRA-11, in the ordinary course of their business such as financial reports or upon the occurrence of a particular event in relation to the licensee such as a change in control.

(a) Make itself readily available for meetings with representatives or appointees of the CBB;

(b) Give representatives or appointees of the CBB reasonable access to any records, files, tapes or computer systems, which are within the licensee's possession or control, and provide any facilities which the representatives or appointees may reasonably request;

(c) Produce to representatives or appointees of the CBB specified documents, files, tapes, computer data or other material in the licensee's possession or control as as requested or required;

(d) Print information in the licensee's possession or control which is held on computer or otherwise convert it into a readily legible document or any other record which the CBB may reasonably request;

(e) Arrange for representatives or appointees of the CBB to copy documents of other material on the premises of the licensee at the licensee's expense and to remove copies and hold them elsewhere, or provide any copies, as requested by the CBB or its appointees; and

(f) Answer truthfully, fully and promptly all questions which representatives or appointees of the CBB put to it.

(a) Its employees; and

(b) Any other members of its group and their employees.