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  • DRA-1.2 DRA-1.2 Complaint against Listed Companies and Issuers of Securities

    • DRA-1.2.1

      All listed companies and issuers of securities must have internal procedures and systems for effective handling of investor complaints and their resolution.

      July 2010

    • DRA-1.2.2

      Investor complaints against issuers may, for example, relate to:

      (a) Public/Further Offerings: Complaint regarding non-receipt of:
      (i) Allotment advice;
      (ii) Securities purchased through an Initial Public Offer;
      (iii) Refund order;
      (iv) Interest on delay redemption/refund amount;
      (v) Sales proceeds of fractional entitlement;
      (vi) Securities purchased through a rights offer.
      (b) Corporate Actions: Complaint regarding non-receipt of:
      (i) Dividend;
      (ii) Interest on Debentures, Bonds or other debt instruments;
      (iii) Securities on account of a bonus, de-merger, merger, stock split;
      (iv) Redemption amount.
      (c) Transfer of Securities: Complaint regarding non-receipt of:
      (i) Securities after dematerialization;
      (ii Securities after transfer/transmission;
      (iii) Duplicate certificate relating to securities.
      (d) Miscellaneous: Complaint regarding non-receipt of copy of the Annual report or AGM/EGM notice.
      July 2010

    • Unresolved Complaints

      • DRA-1.2.3

        (a) An investor complaint will be deemed to be unresolved if the complainant is not satisfied with the resolution of the complaint proposed by the listed company/issuer of securities; and
        (b) A complainant may lodge an unresolved complaint, in writing, with the relevant SRO as per section DRA-2.1 giving full particulars of the matter concerned.
        July 2010