• GR-10.6 GR-10.6 Records of Complaints

    • GR-10.6.1

      A licensee must maintain a record of all customers' complaints. The record of each complaint must include:

      (a) The identity of the complainant;
      (b) The substance of the complaint;
      (c) The status of the complaint, including whether resolved or not, and whether redress was provided; and
      (d) All correspondence in relation to the complaint. Such records must be retained by the licensees for a period of 5 years from the date of receipt of the complaint.
      Added: December 2018