BC-1.3 BC-1.3 Identification of Customer Requirements
BC-1.3.1
For each new (or potentially new)
customer ,licensees should:(a) Give transparent and factual information on the key features and benefits of the credit facility thecustomer is interested in;(b) Advisecustomers on the various delivery channels of products (e.g. through the internet, over the phone, in different branches, etc.) and tellcustomers how they can find out more about such products; and(c) Prior to granting the credit facility, thelicensee will inform thecustomer of applicable details and the criteria for provision of a credit facility.January 2014