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  • Real Time Promotions

    • BC-2.3.12

      Investment firm licensees must not make a real time promotion unless the client has been notified of the fact in advance and agreed to receive real time promotion.

      Amended: January 2007

    • BC-2.3.13

      For the purposes of Paragraph BC-2.3.12, a real time promotion is a promotion made in the course of a personal visit, telephone conversation or other interactive dialogue.

    • BC-2.3.14

      Consent to receive real time promotions could be, for instance, at the time of the initial client profiling, by means of signing a form clearly indicating such consent.

    • BC-2.3.15

      An employee of the investment firm licensee must, on making contact for the first time with a client, and again at any time when asked to do so by the client:

      (a) Identify himself as being an employee of the investment firm licensee;
      (b) State the name of the investment firm licensee; and
      (c) Present the client with a business card on meeting that client, unless he has given him such a card at a previous meeting. The business card must include the information specified in Section GR-2.2.
      Amended: October 2013
      Amended: January 2011
      January 2007

    • BC-2.3.16

      For the purposes of Rule BC-2.3.15(c), the statement on the business card should make clear the authorised status of the investment firm licensee; however it should not lead the client to believe that the product being offered has been approved by the CBB.

      Amended: January 2007

    • BC-2.3.17

      In oral communications with a retail client, whether in person or by telephone, the employee of the investment firm licensee must:

      (a) State the genuine purpose of the call at the commencement of the conversation;
      (b) Ascertain whether or not the client wishes him to proceed with the conversation if the time of the conversation was not previously agreed by the client;
      (c) Explain clearly the financial instruments or other services which he is authorised to arrange;
      (d) Recognise and respect the right of the client to terminate the call at any time; and
      (e) If he requests another appointment and the client refuses, shall accept that refusal courteously and in such a manner as to cause no embarrassment to the client.
      Amended: October 2013
      Amended: October 2011
      Amended: January 2007