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  • Duty to Provide Statement of Account on Request

    • CRA-4.5.19

      Where a licensee receives a request from a client for a statement of account it must provide the client, as soon as practicable after the date of the request but no later than 5 working days from the date of the request, such statement of account which must include the information required as per Paragraph CRA-4.5.18 for the period specified by the client.

      Added: April 2023

    • CRA-4.5.20

      Where a licensee provides the statement of account at the request of the client (refer to CRA-4.5.19), it may impose a reasonable charge on the client for providing the statement of account.

      Added: April 2023

    • CRA-4.5.21

      A licensee must prepare and provide a statement of account to the client, on an annual basis, no later than the end of the seventh business day after the end of the financial year except under following circumstances:

      (a) There are no transactions;
      (b) The account balance (funds) is nil; and
      (c) The balance of crypto-assets held on behalf of the client is nil.
      Added: April 2023