Back Custom print Link Text Only Rich Text Print

  • Client Agreements and Statements

    • CRA-4.5.15

      Licensees must not provide a regulated crypto-asset service to a client as mentioned unless there is a client agreement entered into between the licensee and the client containing the key information specified in Rule CRA-4.5.16.

      Amended: April 2023
      Added: April 2019

    • CRA-4.5.16

      The client agreement referred to in Rule CRA-4.5.15 must include:

      (a) the name and address of the licensee;
      (b) the regulatory status of the licensee;
      (c) when and how the client agreement is to come into force and how the agreement may be amended or terminated;
      (d) details of fees, costs and other charges and the basis upon which the licensee will impose those fees, costs and other charges;
      (e) sufficient details of the service that the licensee will provide, including where relevant, information about any product or other restrictions applying to the licensee in the provision of its services and how such restrictions impact on the service offered by the licensee; or if there are no such restrictions, a statement to that effect;
      (f) details of any conflicts of interests;
      (g) any soft dollar arrangements;
      (h) key particulars of the licensee's complaints handling procedures or dispute resolution procedure; and
      (i) the crypto-asset risk disclosure referred to in Rule CRA-4.5.8 and disclosure of general terms and conditions referred to in Rule CRA-4.5.9.
      Amended: April 2023
      Added: April 2019

    • CRA-4.5.16A

      Licensees must provide periodic statements i.e. confirmation note, monthly statement of account and annual statement of account to their clients. Licensees may provide to their clients the periodic statement information through their website and/or application. Where a licensee provides the periodic statement through its website and application, the licensee is not required to send the periodic statement to their clients separately.

      Added: April 2023