BC-10.7 BC-10.7 Reporting of Complaints
BC-10.7.1
An
Islamic bank licensee must submit to the CBB's Consumer Protection Unit, 20 days after the end of the quarter, a quarterly report summarising the following:(a) The number of complaints received;(b) The substance of the complaints;(c) The number of days it took theIslamic bank licensee to acknowledge and to respond to the complaints; and(d) The status of the complaint, including whether resolved or not, and whether redress was provided.Amended: April 2020
Added: October 2011BC-10.7.2
The report referred to in Paragraph BC-10.7.1 must be sent electronically to complaint@cbb.gov.bh.
Amended: April 2020
Added: July 2013BC-10.7.3
Where no complaints have been received by the licensee within the quarter, a 'nil' report should be submitted to the CBB's Consumer Protection Unit.
Amended: April 2020
Added: July 2013