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  • BC-10.7 BC-10.7 Reporting of Complaints

    • BC-10.7.1

      An Islamic bank licensee must submit to the CBB's Consumer Protection Unit, 20 days after the end of the quarter, a quarterly report summarising the following:

      (a) The number of complaints received;
      (b) The substance of the complaints;
      (c) The number of days it took the Islamic bank licensee to acknowledge and to respond to the complaints; and
      (d) The status of the complaint, including whether resolved or not, and whether redress was provided.
      Amended: April 2020
      Added: October 2011

    • BC-10.7.2

      The report referred to in Paragraph BC-10.7.1 must be sent electronically to complaint@cbb.gov.bh.

      Amended: April 2020
      Added: July 2013

    • BC-10.7.3

      Where no complaints have been received by the licensee within the quarter, a 'nil' report should be submitted to the CBB's Consumer Protection Unit.

      Amended: April 2020
      Added: July 2013