BC-10.6 BC-10.6 Records of Complaints
BC-10.6.1
An
Islamic bank licensee must maintain a record of all customers' complaints. The record of each complaint must include:(a) The identity of the complainant;(b) The substance of the complaint;(c) The status of the complaint, including whether resolved or not, and whether redress was provided; and(d) All correspondence in relation to the complaint. Such records must be retained by theIslamic bank licensees for a period of 5 years from the date of receipt of the complaint.Added: October 2011