• BC-10.6 BC-10.6 Records of Complaints

    • BC-10.6.1

      An Islamic bank licensee must maintain a record of all customers' complaints. The record of each complaint must include:

      (a) The identity of the complainant;
      (b) The substance of the complaint;
      (c) The status of the complaint, including whether resolved or not, and whether redress was provided; and
      (d) All correspondence in relation to the complaint. Such records must be retained by the Islamic bank licensees for a period of 5 years from the date of receipt of the complaint.
      Added: October 2011