Internal Measures
OM-5.1.8
Teller counters must be screened off from customers by a glass screen of no less than 1 meter in height from the counter work surface or 1.4 meters from the floor.
OM-5.1.9
All areas where cash is handled must be screened off from customers and other staff areas.
OM-5.1.10
Access to teller areas must be restricted to authorised staff only. The design of the teller area should not allow customers to pass through it.
OM-5.1.11
Panic alarm systems for teller staff must be installed. The choice between silent or audible panic alarms is left to individual banks. Kick bars and/or hold up buttons must be spread throughout the teller and customer service areas and the branch manager's office. The panic alarm must be linked to the MOI Central Monitoring Unit.
