RR-3.1.11
The
(a) Crisis management adoption of the key elements of effective crisis management, which includes a crisis management manual, crisis management structure, invocation of crisis management, crisis management process, internal and external communications, and pre-planning for crisis management;
(b) Adoption of an embedded risk mitigation approach that refers to shaping products, business transactions, special investments, outsourcing arrangements, new product process, restructurings etc., which will assist in mitigating some of the potential concerns of key stakeholders by design;
(c) Post-event reviews—the Board and senior management must conduct a post-event review to identify any lessons learnt, or problems and weaknesses revealed, from the event in order to take appropriate actions to improve the bank's approach for managing reputational risk; and
(d) Early warning systems—a banks' implementation of early warning systems will enable them to plan actions in advance for addressing potential threats that are likely to develop into reputational events. Early recognition of impending reputational problems also means that valuable time has been won to facilitate pre-planning for future action.
July 2018