The licensee's Board is responsible for ensuring the suitability and competence of employees for the assigned tasks, and for the adequacy of staffing levels. Depending on their size and scale of their activities, insurance licensees should consider having in place a formal appraisal process and a training plan for professional members of staff. For employees that are members of professional bodies it may also be appropriate for this to be integrated with requirements of those bodies for Continuing Professional Education (CPE).