‹ PB-1.2 Principle 2 — Conflicts of Interest PB-1.3 Principle 3 — Due Skill, Care and Diligence › PB-1.2.1 Insurance licensees and approved persons must take all reasonable steps to identify, and prevent or manage, conflicts of interest that could harm the interests of a customer. ‹ PB-1.2 Principle 2 — Conflicts of Interest PB-1.3 Principle 3 — Due Skill, Care and Diligence ›