‹ Principle 2 – Conflicts of Interest Principle 3 – Due Skill, Care and Diligence › PB-1.1.2 Specialised licensees and approved persons must take all reasonable steps to identify, and prevent or manage, conflicts of interest that could harm the interests of a customer. October 2010 ‹ Principle 2 – Conflicts of Interest Principle 3 – Due Skill, Care and Diligence ›