Upon occurrence or detection of any cyber security incident, whether internal or external, that compromises customer information or disrupts critical services that affect operations, conventional bank licensees must contact the CBB, immediately (within one hour), on 17547477 and submit Section A of the Cyber Security Incident Report (Appendix OM-1) to CBB’s cyber incident reporting email, incident.retail@cbb.gov.bh (for retail banks) or incident.wholesale@cbb.gov.bh (for wholesale banks), within two hours.