OM-2.1.5

For the purposes of Paragraph OM-2.1.4, certain support activities, processes and systems under these functions may be outsourced (e.g. call centres, data processing, credit recoveries, cyber security, e-KYC solutions) subject to compliance with Paragraph OM-2.1.7. However, strategic decision-making and managing and bearing the principal risks related to these functions must remain with the licensee.

Amended: July 2022
Added: January 2020