DS-2.1.21
Critical shared services are related to the critical functions a bank performs. They provide the internal and essential infrastructure the bank needs to continue operating. Their designation should therefore follow from the identification of the critical functions. The prioritising of the critical shared services, starts with answering the following questions first:
a) How severe are the consequences of the failure of a particular service on one or more critical functions?
b) How quickly will the failure of a particular shared service lead to a collapse of one or more critical functions?
July 2018