‹ BC-4.3.13 Objectivity and Efficiency › BC-4.3.14 In the event that they are unable to resolve a complaint, licensees must outline the options that are open to that customer to pursue the matter further, including, where appropriate, referring the matter to the Consumer Protection Unit at the CBB. Amended: April 2020 Added: January 2014 ‹ BC-4.3.13 Objectivity and Efficiency ›