The minimum information that should be provided to customers when purchasing regulated money changer services include:

(a) The regulatory status of the licensee;
(b) A statement that the licensee is bound by the CBB's regulation and licensing conditions;
(c) The licensee's name, address, e-mail and telephone number;
(d) A statement of the services provided by the licensee, as permitted by the CBB;
(e) The total price to be paid by the customer to the licensee for its services, or, where an exact price cannot be indicated, the basis for the calculation of the price enabling the customer to verify it;
(f) A statement that clearly indicates the following:
(i) The customer's right to obtain copies of records relating to his business with the licensee;
(ii) The customer's record will be kept for 5 years or as otherwise required by Bahrain Law; and
(g) The name and job title, address and telephone number of the person in the licensee to whom any complaint should be addressed (in writing) by the customer.
Amended: July 2019
October 2010