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OB-2.3.7

PISPs must ensure that a customer to whom a payment instrument has been issued must keep safe the personalised security credentials and must:

(a) use it in accordance with the terms and conditions governing such use; and
(b) notify the PISP in an agreed manner and without undue delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the payment instrument.
Added: December 2018