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CBB Rulebook: Contents

  • Common Volume
  • Central Bank of Bahrain Volume 1—Conventional Banks
  • Central Bank of Bahrain Volume 2—Islamic Banks
  • Central Bank of Bahrain Volume 3—Insurance
  • Central Bank of Bahrain Volume 4—Investment Business
  • Central Bank of Bahrain Volume 5—Specialised Licensees
    • Common Modules (Applicable to all Specialised Licensees)
    • Specific Modules (By Type of Licensee)
      • Type 1: Money Changers Licensees
      • Type 2: Representative Office Licensees
      • Type 3: Financing Companies
        • Part A
          • High Level Standards
          • Business Standards
            • CA Financing Companies Capital Adequacy Module
            • BC Financing Companies Business And Market Conduct Module
              • BC-A Introduction
              • BC-B Scope of Application
              • BC-C Provision of Financial Services on a Non-discriminatory Basis
              • BC-1 Promotion of Financial Products and Services
              • BC-2 Client Confidentiality
              • BC-3 Customer Account Services and Charges
              • BC-4 Customer Complaints Procedures
                • BC-4.1 General Requirements
                • BC-4.2 Documenting Customer Complaints Handling Procedures
                • BC-4.3 Principles for Effective Handling of Complaints
                • BC-4.4 Internal Complaint Handling Procedures
                • BC-4.5 Response to Complaints
                • BC-4.6 Records of Complaints
                • BC-4.7 Reporting of Complaints
                  • BC-4.7.1
                  • BC-4.7.2
                  • BC-4.7.3
                • BC-4.8 Monitoring and Enforcement
              • BC-5 Cheques
            • OM Financing Companies Operational Risk Management Module
            • LM Financing Companies Liquidity Risk Management Module
            • TC Financing Companies Training and Competency Module
          • Reporting Requirements
      • Type 4: Administrators
      • Type 5: Trust Service Providers
      • Type 6: Microfinance Institutions
      • Type 7: Ancillary Service Providers
    • Part B
    • Quarterly Updates
    • Ad-hoc Communications
    • Archive
  • Central Bank of Bahrain Volume 6—Capital Markets
  • Central Bank of Bahrain Volume 7—Collective Investment Undertakings
  • Bahrain Bourse (BHB) Material
  • Central Bank of Bahrain and Financial Institutions Law 2006
  • Bahrain Anti Money Laundering Law 2001
  • Regulation Governing Collective Investment Schemes June 2003
  • Bahrain Stock Exchange Law 1987
  • Bahrain Financial Trust Law 2006
  • Bahrain Insurance Law 1987
  • Bahrain Monetary Agency Law 1973
  • Commercial Companies Law 2001
  • CBB Disclosure Standards
  • CBB Debt Securities Guidelines
  • Ministerial Order — Money Laundering
  • CBB Resolution on Dissemination of Listed Companies' Financial Statements and Board of Directors' Meetings
  • CBB Regulations and Resolutions
  • The Corporate Governance Code of the Kingdom of Bahrain
  • Archive
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Breadcrumb

  1. Central Bank of Bahrain Volume 5—Specialised Licensees
  2. Specific Modules (By Type of Licensee)
  3. Type 3: Financing Companies
  4. Part A
  5. Business Standards
  6. BC Financing Companies Business And Market Conduct Module
  7. BC-4 Customer Complaints Procedures
  8. BC-4.7 Reporting of Complaints
  9. BC-4.7.3
  Versions

 
  • Jan 01 2014 - Mar 31 2020
  • Apr 01 2020
‹ BC-4.7.2 BC-4.8 Monitoring and Enforcement ›

BC-4.7.3

Past version: Effective from 01 Jan 2014 to 31 Mar 2020
To view other versions open the versions tab on the right

Where no complaints have been received by the licensee within the quarter, a 'nil' report should be submitted to the CBB's Compliance Directorate.

January 2014
‹ BC-4.7.2 BC-4.8 Monitoring and Enforcement ›

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