BC Financing Companies Business Conduct Module
- BC-A Introduction
- BC-B Scope of Application
- BC-C Provision of Financial Services on a Non-discriminatory Basis
- BC-1 Promotion of Financial Products and Services
- BC-2 Client Confidentiality
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BC-3 Customer Account Services and Charges
- BC-3.1 Disclosure of Charges by Licensees
- BC-3.2 Notification to the CBB on Introduction of New or Expanded Customer Products and Facilities
- BC-3.3 Dealing with Inheritance Claims
- BC-3.4 Compliance with the Code of Best Practice on Consumer Credit and Charging
- BC-3.5 Credit Check Reports
- BC-3.6 Transaction Advice
- BC-3.7 Fees and Charges for Services Provided to Individuals
- BC-3.8 Interest on Credit Card Transactions
- BC-3.9 Fund Transfers by Customers of Payment Service Providers (PSP)
- BC-3.10 Merchant Fees on Payments to Zakat and Charity Fund
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BC-4 Customer Complaints Procedures
- BC-4.1 General Requirements
- BC-4.2 Documenting Customer Complaints Handling Procedures
- BC-4.3 Principles for Effective Handling of Complaints
- BC-4.4 Internal Complaint Handling Procedures
- BC-4.5 Response to Complaints
- BC-4.6 Records of Complaints
- BC-4.7 Reporting of Complaints
- BC-4.8 Monitoring and Enforcement
- BC-5 Cheques