RR-3.1.12
The early warning systems must also involve developing and monitoring:
(a) Performance indicators and other indicators reflecting stakeholder confidence, which can provide an estimate of the bank's reputation and keep track of the progress in managing associated risks; and
(b) Early warning indicators (e.g. a sudden increase in customer complaints, breaches of internal controls, operational errors, system outages, fraudulent incidents and any significant deterioration in other performance indicators) and other triggers or thresholds for management actions, or provide signals to invoke response or contingency plans.
July 2018