BC-9.3.12 | Rulebook

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CBB Rulebook: Contents

Common Volume

Central Bank of Bahrain Volume 1—Conventional Banks

Central Bank of Bahrain Volume 2—Islamic Banks

Central Bank of Bahrain Volume 3—Insurance

Central Bank of Bahrain Volume 4—Investment Business

Central Bank of Bahrain Volume 5—Specialised Licensees

Central Bank of Bahrain Volume 6—Capital Markets

Central Bank of Bahrain Volume 7—Collective Investment Undertakings

Bahrain Bourse (BHB) Material

Central Bank of Bahrain and Financial Institutions Law 2006

Bahrain Anti Money Laundering Law 2001

Regulation Governing Collective Investment Schemes June 2003

Bahrain Stock Exchange Law 1987

Bahrain Financial Trust Law 2006

Bahrain Insurance Law 1987

Bahrain Monetary Agency Law 1973

Commercial Companies Law 2001

CBB Disclosure Standards

CBB Debt Securities Guidelines

Ministerial Order — Money Laundering

CBB Resolution on Dissemination of Listed Companies' Financial Statements and Board of Directors' Meetings

CBB Regulations and Resolutions

The Corporate Governance Code of the Kingdom of Bahrain

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Central Bank of Bahrain Volume 1—Conventional Banks
Part A
Business Standards
BC Business and Market Conduct
BC-9 Customer Complaints Procedures
BC-9.3 Principles for Effective Handling of Complaints
Responsiveness
BC-9.3.12

Versions

‹ BC-9.3.11

BC-9.3.13 ›

BC-9.3.12

Customers must be treated with courtesy.

October 2011

‹ BC-9.3.11

BC-9.3.13 ›

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