BC-8.12.2
Where conflicts arise,
(a) Disclose any material interest or conflict of interest to the customer in writing (which may include a disclosure in the conventional bank licensee ’s terms of business) either generally or in relation to a specific transaction, and take reasonable steps to ensure that the customer does not object;
(b) Establish information barriers between activities such as proprietary trading, portfolio management and corporate finance business; and
(c) Produce a written policy of independence, which requires an employee to disregard any conflict of interest or material interest when advising a customer or exercising discretion.
Added: April 2008