BC Business and Market Conduct
- BC-A Introduction
- BC-B Provision of Financial Services on a Non-discriminatory Basis
- BC-1 Promotion of Financial Products and Services
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BC-2 Code of Conduct for Bank Dealers and Foreign Exchange and Money Brokers in the Foreign Currency and Deposit Markets
- BC-2.1 Introduction
- BC-2.2 Market Terminology and Definitions
- BC-2.3 Confidentiality and Market Practice
- BC-2.4 Passing of Details
- BC-2.5 Confirmations
- BC-2.6 Differences and Disputes
- BC-2.7 Conduct
- BC-2.8 Responsibility
- BC-2.9 Market Regulations – Foreign Exchange
- BC-2.10 Market Regulations – Currency Deposits
- BC-2.11 Market Discipline
- BC-2.12 Adjustment of Value Dates in Case of Unexpected Banking Closing Dates
- BC-3 Client Confidentiality
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BC-4 Customer Account Services and Charges
- BC-4.1 Minimum Balance and Charges on Savings Accounts [This Section was deleted in April 2018]
- BC-4.2 Dinar Certificates of Deposits – Rules
- BC-4.3 Disclosure of Charges by Retail Banks
- BC-4.4 Accounts Held for Clubs and Societies in Bahrain [This Section was deleted in January 2013 as requirements are covered under Section FC-1.6]
- BC-4.5 Current Accounts
- BC-4.6 Brokerage Fees
- BC-4.7 Notification to the CBB on Introduction of New or Changes to Customer Products and Facilities
- BC-4.8 Dealing with Inheritance Claims
- BC-4.9 Compliance with the Code of Best Practice on Consumer Credit and Charging
- BC-4.10 Transaction Advice
- BC-4.11 Donations to NGO Accounts
- BC-4.12 Credit Check Reports
- BC-4.13 Fees and Charges for Services Provided to Individuals
- BC-4.14 Fees and Charges for Services Provided to Companies Under Formation
- BC-4.15 Interest on Credit Card Transactions
- BC-4.16 Interest on Credit Facilities
- BC-4.17 Blocking Customer Accounts
- BC-4.18 Fund Transfers by Customers of Payment Service Providers (PSP)
- BC-4.19 Merchant Fees on Payments to Zakat and Charity Fund
- BC-4.20 Dormant Accounts and Unclaimed Balances
- BC-4.21 Insurance Cover on Loans
- BC-5 Dishonoured Cheques
- BC-5A Return Policy — Post-Dated Cheques
- BC-6 Automated Teller Machines (ATM)
- BC-7 Margin Trading System
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BC-8 Investment Business Activities
- BC-8.1 Scope of Application in Relation to Customer Categories
- BC-8.2 General Rules
- BC-8.3 Overarching Principles
- BC-8.4 Customer Classification
- BC-8.5 Marketing and Promotion
- BC-8.6 Accepting Customers
- BC-8.7 Suitability
- BC-8.8 Disclosure of Information
- BC-8.9 Dealing and Managing
- BC-8.10 Reporting to Customers
- BC-8.11 [This section was deleted in October 2011]
- BC-8.12 Conflicts of Interest
- BC-8.13 Appendix
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BC-9 Customer Complaints Procedures
- BC-9.1 General Requirements
- BC-9.2 Documenting Customer Complaints Handling Procedures
- BC-9.3 Principles for Effective Handling of Complaints
- BC-9.4 Internal Complaint Handling Procedures
- BC-9.5 Response to Complaints
- BC-9.6 Records of Complaints
- BC-9.7 Reporting of Complaints
- BC-9.8 Monitoring and Enforcement
- BC-10 Measures and Procedures for Services Provided to Disabled Customers by Bahraini Retail Banks
- BC-11 Financial Advice Programme