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  • Accessibility

    • BC-2.3.3

      A complaints handling process must be easily accessible to all customers and must be free of charge.

      January 2014

    • BC-2.3.4

      While a licensee's website is considered an acceptable mean for dealing with customer complaints, it should not be the only means available to customers as not all customers have access to the internet.

      January 2014

    • BC-2.3.5

      Process information must be readily accessible and must include flexibility in the method of making complaints.

      January 2014

    • BC-2.3.6

      Support for customers in interpreting the complaints procedures must be provided, upon request.

      January 2014

    • BC-2.3.7

      Information and assistance must be available on details of making and resolving a complaint.

      January 2014

    • BC-2.3.8

      Supporting information must be easy to understand and use.

      January 2014