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  • BC-2.1 BC-2.1 General Requirements

    • BC-2.1.1

      All licensees must have appropriate customer complaints handling procedures and systems for effective handling of complaints made by customers.

      January 2014

    • BC-2.1.2

      Customer complaints procedures must be documented appropriately and their customers must be informed of their availability.

      January 2014

    • BC-2.1.3

      All licensees must appoint a customer complaints officer and publicise his/her contact details at all departments and branches and on the licensee's website. The customer complaints officer must be of a senior level at the licensee and must be independent of the parties to the complaint to minimise any potential conflict of interest.

      January 2014