• BC-1.6 BC-1.6 Financial Difficulties

    • BC-1.6.1

      Licensees should deal sympathetically with cases of genuine financial difficulty and treat all customer personal information as private and confidential.

      January 2014

    • BC-1.6.2

      Licensees should always endeavour to discuss financial difficulties with their customers before taking any legal measures.

      January 2014

    • BC-1.6.3

      Where possible, licensees should consider alternative arrangements to enable customers to overcome their repayment difficulties.

      January 2014

    • BC-1.6.4

      Licensees should provide customers with a minimal level of counseling on debt problems.

      January 2014