BC-1.6 BC-1.6 Financial Difficulties
BC-1.6.1
Licensees should deal sympathetically with cases of genuine financial difficulty and treat allcustomer personal information as private and confidential.January 2014BC-1.6.2
Licensees should always endeavour to discuss financial difficulties with theircustomers before taking any legal measures.January 2014BC-1.6.3
Where possible,
licensees should consider alternative arrangements to enablecustomers to overcome their repayment difficulties.January 2014BC-1.6.4
Licensees should providecustomers with a minimal level of counseling on debt problems.January 2014