BC-A.1.1

This Module contains requirements that have to be met by microfinance institution licensees with regards to their dealings with customers. The Rules contained in this Module aim to ensure that microfinance institution licensees deal with their customers in a fair and open manner, and address their customers' information needs.

BC-A.1.2

The Rules build upon several of the Principles of Business (see Module PB (Principles of Business)). Principle 1 (Integrity) requires microfinance institution licensees to observe high standards of integrity and fair dealing, and to be honest and straightforward in their dealings with customers. Principle 3 (Due skill, care and diligence) requires microfinance institution licensees to act with due skill, care and diligence when acting on behalf of their customers. Principle 7 (Client Interests) requires microfinance institution licensees to pay due regard to the legitimate interests and information needs of their customers, and to communicate with them in a fair and transparent manner.

Legal Basis