• BC-A.1 BC-A.1 Purpose

    • BC-A.1.1

      This Module contains requirements that have to be met by microfinance institution licensees with regards to their dealings with customers. The Rules contained in this Module aim to ensure that microfinance institution licensees deal with their customers in a fair and open manner, and address their customers' information needs.

      January 2014

    • BC-A.1.2

      The Rules build upon several of the Principles of Business (see Module PB (Principles of Business)). Principle 1 (Integrity) requires microfinance institution licensees to observe high standards of integrity and fair dealing, and to be honest and straightforward in their dealings with customers. Principle 3 (Due skill, care and diligence) requires microfinance institution licensees to act with due skill, care and diligence when acting on behalf of their customers. Principle 7 (Client Interests) requires microfinance institution licensees to pay due regard to the legitimate interests and information needs of their customers, and to communicate with them in a fair and transparent manner.

      January 2014

    • Legal Basis

      • BC-A.1.3

        This Module contains the CBB's Directive (as amended from time to time) on business conduct by microfinance institution licensees, and is issued under the powers available to the CBB under Article 38 of the CBB Law. The Directive in this Module is applicable to all microfinance institution licensees.

        January 2014

      • BC-A.1.4

        For an explanation of the CBB's rule-making powers and different regulatory instruments, see Section UG-1.1.

        January 2014