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  • BC-A BC-A Introduction

    • BC-A.1 BC-A.1 Purpose

      • BC-A.1.1

        This Module contains requirements that have to be met by microfinance institution licensees with regards to their dealings with customers. The Rules contained in this Module aim to ensure that microfinance institution licensees deal with their customers in a fair and open manner, and address their customers' information needs.

        January 2014

      • BC-A.1.2

        The Rules build upon several of the Principles of Business (see Module PB (Principles of Business)). Principle 1 (Integrity) requires microfinance institution licensees to observe high standards of integrity and fair dealing, and to be honest and straightforward in their dealings with customers. Principle 3 (Due skill, care and diligence) requires microfinance institution licensees to act with due skill, care and diligence when acting on behalf of their customers. Principle 7 (Client Interests) requires microfinance institution licensees to pay due regard to the legitimate interests and information needs of their customers, and to communicate with them in a fair and transparent manner.

        January 2014

      • Legal Basis

        • BC-A.1.3

          This Module contains the CBB's Directive (as amended from time to time) on business conduct by microfinance institution licensees, and is issued under the powers available to the CBB under Article 38 of the CBB Law. The Directive in this Module is applicable to all microfinance institution licensees.

          January 2014

        • BC-A.1.4

          For an explanation of the CBB's rule-making powers and different regulatory instruments, see Section UG-1.1.

          January 2014

    • BC-A.2 BC-A.2 Module History

      • BC-A.2.1

        This Module was first issued in January 2014 by the CBB. Any material changes that have subsequently been made to this Module are annotated with the calendar quarter date in which the change was made: Chapter UG-3 provides further details on Rulebook maintenance and version control.

        January 2014

      • BC-A.2.2

        A list of recent changes made to this Module is provided below:

        Module Ref. Change Date Description of Changes
        BC-2.3.14 04/2020 Amended Paragraph adding reference to CBB consumer protection.
        BC-2.5.6 04/2020 Amended Paragraph adding reference to CBB consumer protection.
        BC-2.7.1 -
        BC-2.7.3        		 04/2020 Amended Paragraphs adding reference to CBB consumer protection.
        BC-C 10/2020 Added a new Chapter on Provision of Financial Services on a Non-discriminatory Basis.
        BC-1.4.6 07/2021 Amended Paragraph.
        BC-1.8.1 07/2021 Deleted Paragraph.
        BC-1.8.2 07/2021 Deleted Paragraph.
        BC-2.7.1 01/2022 Amended Paragraph on submission of quarterly report on complaints.

      • Superseded Requirements

        • BC-A.2.3

          This Module supersedes the following provisions contained in circulars or other regulatory requirements:

          Document Ref. Document Subject
          Volumes 1 and 2 Module BC
             
          January 2014