BC-2.5 BC-2.5 Appendix
BC-2.5.1
The minimum information that should be contained in promotional material includes:
(a) The name of thelicensee communicating the promotional material;(b) Thelicensee's address;(c) A description of the main characteristics of the service offered;(d) Suitable warning regarding the risks of the service offered; and(e) A clear statement indicating that, if acustomer is in any doubt about the suitability of the agreement which is the subject of the promotion, he should consult thelicensee .October 2010BC-2.5.2
The minimum information that should be provided to
customers when purchasingregulated money changer services include:(a) The regulatory status of thelicensee ;(b) A statement that thelicensee is bound by the CBB's regulation and licensing conditions;(c) Thelicensee's name, address, e-mail and telephone number;(d) A statement of the services provided by thelicensee , as permitted by the CBB;(e) The total price to be paid by thecustomer to thelicensee for its services, or, where an exact price cannot be indicated, the basis for the calculation of the price enabling thecustomer to verify it;(f) A statement that clearly indicates the following:(i) Thecustomer's right to obtain copies of records relating to his business with thelicensee ;(ii) Thecustomer's record will be kept for 5 years or as otherwise required by Bahrain Law; and(g) The name and job title, address and telephone number of the person in thelicensee to whom any complaint should be addressed (in writing) by thecustomer .Amended: July 2019
October 2010BC-2.5.3
The minimum information that should be included in a transaction confirmation includes:
(a) Thelicensee's name and address;(b) Thecustomer's name or other identifier;(c) Whether the transaction was a sale or purchase;(d) The date and time of the transaction; and(e) The amount thelicensee charges in connection with the transaction, including commission charges.October 2010