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  • Content of Promotions

    • BC-2.2.5

      Before a licensee communicates any promotional material to a customer or a potential customer it must ensure the promotional material at the very least contains the information laid out in Paragraph BC-2.5.1 of the Appendix.

    • BC-2.2.6

      Licensees must not make use of the name of the CBB in any promotion in such a way that would indicate endorsement or approval of its services.

    • BC-2.2.7

      All documentation concerning promotional schemes must be in Arabic and English and, if relevant, any other language necessary for customers to fully understand and appreciate their terms and conditions. Such terms and conditions, including any related advertising, need to be clear, concise, truthful, unambiguous and complete so as to enable customers to make a fully informed decision.

    • BC-2.2.8

      Customers to whom promotional schemes are directed should enjoy equal opportunity in terms of access to, and treatment within, such schemes.

    • BC-2.2.9

      No costs (including funding costs), charges or levies associated with promotional schemes should be concealed from prospective customers.

    • BC-2.2.10

      Any raffles/lotteries etc. held as part of promotional schemes should be independently monitored (e.g. by the institution's external auditor) and adequate systems put in place to ensure fair play and impartiality.

    • BC-2.2.11

      An appropriate system should also exist for informing participants of the results of a raffle/lottery without delay.

    • BC-2.2.12

      Institutions should note that raffles/lotteries etc. may be subject to rules and requirements (including prior authorisation/approval) laid down by the Ministry of Industry and Commerce.