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  • BC-2.8 BC-2.8 Service after the Point of Sale

    • BC-2.8.1

      Licensees must respond to and administer customers' requests for amendments to their insurance policies in a timely manner. In particular, licensees must:

      (a) Provide written confirmation of any changes/amendments to the policy;
      (b) Provide full details of any additional premium or charges to be paid by or returned to the customer;
      (c) Provide any certificate or documentation which the customer is required to have by law;
      (d) Provide proof of payment of additional premium or charges where applicable; and
      (e) Remit any refunds of premiums or charges due to customers without undue delay.
      Amended: January 2007