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  • BC-11.3 BC-11.3 Special Services for Hearing Impaired Customers

    • BC-11.3.1

      Bahraini Islamic retail banks must ensure that their staff dealing with hearing impaired customers are enrolled in specialised training on sign language or provide a full time translator/interpreter in the bank's premises, dedicated to communicate with such customers.

      Amended: April 2017
      Added: April 2016

    • BC-11.3.2

      To facilitate the implementation of Paragraph BC-11.3.1, Islamic retail banks should provide a banking dictionary designed to address banking vocabulary by way of sign language through video clips and pictures to enable such customers to have a clear understanding of the banking terminology being used.

      Amended: April 2017
      Added: April 2016