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  • BC-11.2 BC-11.2 Special Services for Visually Impaired Customers

    • BC-11.2.1

      Bahraini Islamic retail banks must provide the following application forms along with the terms and conditions of contracts signed by visually impaired customers for all conducted transactions in Braille format or voice records or screen readers or any other advanced and secured means:

      (a) Account opening forms;
      (b) Facilities contracts;
      (c) Investment and transactions documents;
      (d) Instructions manuals; and
      (e) Customer notifications.
      Amended: April 2017
      Added: April 2016

    • BC-11.2.2

      Bahraini retail banks may accept electronic signatures and electronic finger print as a satisfactory form of signature to meet the needs of the disabled customers. Banks should refer to Legislative Decree No. (54) of 2018 with respect to Electronic Transactions "The Electronic Communications and Transactions Law" and its amendments. Banks may determine the terms and conditions on which the facilities of biometric identification can be extended to the disabled customers.

      Amended: January 2020
      Amended: April 2017
      Added: April 2016

    • BC-11.2.3

      Bahraini Islamic retail banks must ensure that two bank employees witness when transactions undertaken by visually impaired customers. In case of customers with visual as well as hearing impairments, Bahraini retail banks must ensure that witnesses (other than bank staff) are present for the signature of any transaction and that documents providing the identity of such witnesses are submitted.

      Amended: April 2017
      Added: April 2016

    • BC-11.2.4

      Bahraini Islamic retail banks must provide speaking screens for the priority waiting area of banks for visually impaired customers.

      Amended: April 2017
      Added: April 2016