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  • Internal Measures

    • OM-6.1.8

      Teller counters must be screened off from customers by a glass screen of no less than 1 meter in height from the counter work surface or 1.4 meters from the floor.

      October 07

    • OM-6.1.9

      All areas where cash is handled must be screened off from customers and other staff areas.

      October 07

    • OM-6.1.10

      Access to teller areas must be restricted to authorised staff only. The design of the teller area must not allow customers to pass through it.

      Amended: July 2011
      October 07

    • OM-6.1.11

      Panic alarm systems for teller staff must be installed. The choice between silent or audible panic alarms is left to individual banks. Kick bars and/or hold up buttons must be spread throughout the teller and customer service areas and the branch manager's office. The panic alarm must be linked to the MOI Central Monitoring Unit.

      October 07