BC-4 Customer Complaints Procedures
- BC-4.1 General Requirements
- BC-4.2 Documenting Customer Complaints Handling Procedures
- BC-4.3 Principles for Effective Handling of Complaints
- BC-4.4 Internal Complaint Handling Procedures
- BC-4.5 Response to Complaints
- BC-4.6 Records of Complaints
- BC-4.7 Reporting of Complaints
- BC-4.8 Monitoring and Enforcement