ES-1.8.2
The Insurance Code of Practice is made up of overarching principles applied throughout the customer relationship. These principles cover:
(a) Marketing and promotion;
(b) Initial customer information service;
(c) Identification of customer requirements;
(d) Advice and recommendation;
(e) Customer identification before commitment to contract;
(f) Confirmation of cover and policy documentation;
(g) Service after the point of sale;
(h) Claims;
(i) Renewal, expiry and cancellation;
(j) Complaints;
(k) Information conditions applying to all customer information;
(l) Fair treatment; and
(m) Confidentiality and security of customer assets.
Amended: January 2007